Data Privacy Policy
This Privacy Policy explains how Lussurio collects, uses, and protects personal information when you create an account, place wagers, use the cashier, or otherwise interact with our online casino and sportsbook services in Canada. We respect your privacy and aim to be clear about what we collect, why we collect it, and how you can manage your information.
Types of data we collect
We collect information necessary to provide and secure your account, process payments, and meet legal obligations. This includes personal data, technical data, and transactional data.
Personal data
Personal data may include your full name, date of birth, address, email, phone number, identity documents for verification, and any other information you provide when registering or contacting support. We may also collect information required for Know Your Customer checks and to prevent fraud.
Technical data
Technical data covers IP address, device identifiers, browser type, operating system, language settings, and log data about your activity on the site. We use this information to maintain the service, improve performance, and protect accounts.
Transactional data
Transactional data includes deposits, withdrawals, wagers, wins, losses, bonus activity, payment method details, and communication records related to account and payment activity. Some payment details are handled by third-party processors and we retain the minimum information needed to reconcile transactions.
How we use your information
We use your data to operate and improve our service, verify identity, process payments, detect and prevent fraud, comply with legal obligations, and respond to support requests. With your consent we may also send marketing communications and targeted offers. Where consent is required you can withdraw it at any time.
Data protection practices
We protect information using industry-standard technical and organizational measures, including encryption of data in transit, secure hosting, access controls, and regular security reviews. Access to personal data is limited to authorised personnel and third parties that need the data to provide services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to manage sessions, remember preferences, analyse site usage, and support advertising features. Some cookies are essential for the site to function, while others are optional. You can manage cookie preferences through your browser settings or the cookie controls on our site.
User rights
You have rights to access, correct, and request deletion of personal information we hold about you, subject to legal and operational requirements. You may also object to certain processing or request restriction of processing. Requests will be handled after we verify your identity.
Access, correction, and deletion
To exercise any privacy rights, contact [email protected]. We may require identity verification before fulfilling requests. We will respond within a reasonable time and provide information on any limitations or required retention for compliance or dispute resolution.
Information sharing and third parties
We share data with trusted service providers who perform services such as payment processing, identity verification, hosting, analytics, and fraud prevention. We may also disclose information to comply with legal obligations or protect our rights. Third parties act under contract and are required to protect your data.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be posted on the site and, where appropriate, notified by email. Continued use of our services after updates means you accept the revised policy.